My Assets Support

Support

Accounts in the WOWA Knowledge Bank are hosted by WOWA on behalf of property owners. They provide comprehensive information for use by the owner’s team; tenants; real estate, architecture, and engineering professionals; contractors; consultants; and other stakeholders.

You can browse useful information here. If you’d rather contact us with questions or to request training, we’ll get back to you promptly.

Organization

Knowledge about each property in the WOWA Knowledge Bank is organized through the following categories.

Property

The property pages document the current condition, use, performance, and history of the property.

Digitization

Three-dimensional records of the building and its materials, spaces, and systems

Records

Information about the building, its context, and current tenants

History

Documentation of the building’s historical significance and past evolution

Development

The development pages track the process of refining and realizing ideas for the future of the property.

Vision

The owner’s vision for the property, and related market, regulatory, and practical assessments

Entitlements

Steps in the process of acquiring permission to develop the property

Realization

Milestone records related to design and construction

Links

Links are presented in white font. The WOWA Knowledge Bank uses symbols to distinguish between the following types of link.

You can navigate straight to major groups of property or development files using the links near the top of their respective pages.

Files

WOWA Knowledge Bank has preview and sharing capabilities for all major file types, including 3D model files, 2D CAD drawings, PDFs, Microsoft Office files, images, and audiovisual files, making it possible for users to access information without unnecessary downloads or additional software.

Files are organized within a folder structure that follows the outline described above.

For file storage and sharing, the WOWA Knowledge Bank uses Egnyte, a cloud storage service tailored for real estate, architecture, engineering, construction, and related industries. For more information on how we work with Egnyte, feel free to contact us.

Access

All authorized users are granted access to the property files and folders in the WOWA Knowledge Bank: if you have logged in and are reading this, you should be able to reach the items that are relevant to you. If you encounter any problems, please let us know.

Uploads

Deliverables from real estate, design, and engineering professionals; consultants; and contractors must be submitted to the property owner via the WOWA Knowledge Bank. Please use the uploads page<internal link TK> for this purpose.

Terms and conditions

By registering with the WOWA Knowledge Bank, you agreed to the terms of use and privacy policy. Please keep a copy of these documents for your records.